Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit our website. They help us recognize your device and remember your preferences for a better browsing experience.

Cookies do NOT:

• Contain viruses or malware
• Access your personal files or data
• Identify you personally (unless you’ve logged in)

2. How We Use Cookies

We use cookies on www.itracker.com.bd and our mobile applications to:

✓ Keep you logged in to your account
✓ Remember your preferences and settings
✓ Analyze website traffic and user behavior
✓ Improve website performance and functionality
✓ Provide personalized content and offers
✓ Enable security features and fraud prevention
✓ Track marketing campaign effectiveness

3. Types of Cookies We Use

3.1 Essential Cookies (Strictly Necessary)

Purpose: Required for the website to function properly
Cannot be disabled

Examples:

• Session cookies (keep you logged in)
• Security cookies (protect against fraud)
• Load balancing cookies (distribute traffic)

Storage Duration: Session only (deleted when you close browser) or up to 12 months

3.2 Analytics Cookies

Purpose: Help us understand how visitors use our website

We Use:

• Google Analytics – Tracks page views, session duration, bounce rate, traffic sources

Information Collected:

• Pages visited
• Time spent on site
• Device type and browser
• Location (city/country level)
• Referral source

Storage Duration: Up to 24 months

Third-Party: Google Analytics (see Google’s Privacy Policy)

3.3 Functional Cookies

Purpose: Remember your choices and preferences

Examples:

• Language preference (English/Bengali)
• Recent searches
• Previously viewed vehicles or devices
• Dashboard customization settings
• Notification preferences

Storage Duration: Up to 12 months

3.4 Marketing/Advertising Cookies

Purpose: Show you relevant ads and measure campaign performance

We Use:

• Facebook Pixel – Track conversions from Facebook ads
• Google Ads – Retargeting and conversion tracking

What They Do:

• Remember if you’ve visited our website
• Track which ads you clicked
• Show you relevant ads on other websites
• Measure ad campaign effectiveness

Storage Duration: Up to 12 months

Third-Parties: Facebook, Google (see their privacy policies)

4. Cookies We Use (Detailed List)

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Note: This list may be updated as we add or remove services.

5. Third-Party Cookies

When you use our website, third-party services may also set cookies:

Google Services

• Google Maps: For displaying vehicle locations
• Google Analytics: For website analytics
• Google Ads: For advertising campaigns

Social Media

• Facebook Pixel: For Facebook advertising
• Social media share buttons: If you share content

Payment Gateways

• SSL Payment Gateway,bKash, Nagad, Rocket: May use cookies during payment process

Note: We do not control these third-party cookies. Please refer to their privacy policies for more information.

6. Mobile Application Tracking

Our iTracker mobile apps (Android & iOS) use similar tracking technologies:

Device Identifiers:

• Advertising ID (Android) or IDFA (iOS)
• Device model, OS version
• App version and usage data

Push Notifications:

• Device tokens for sending alerts and notifications

Location Tracking:

• GPS coordinates for real-time vehicle tracking (with your consent)

How to Opt Out:

• Android: Settings → Google → Ads → Opt out of Ads Personalization
• iOS: Settings → Privacy → Advertising → Limit Ad Tracking

7. How to Manage Cookies

7.1 Browser Settings

You can control cookies through your browser settings:

Google Chrome: Settings → Privacy and Security → Cookies and other site data

Safari: Preferences → Privacy → Manage Website Data

Firefox: Options → Privacy & Security → Cookies and Site Data

Microsoft Edge: Settings → Cookies and site permissions

Mobile Browsers: Check your mobile browser’s settings menu

7.2 Cookie Options

Allow All Cookies: Best experience, personalized content
Block Third-Party Cookies: Blocks ads and tracking, keeps essential features
Block All Cookies: Website may not function properly

7.3 Delete Existing Cookies

You can delete cookies already stored on your device:

• Go to browser settings → Privacy → Clear browsing data
• Select “Cookies and site data”
• Choose time range and delete

Note: Deleting cookies will log you out and remove your preferences.

8. Impact of Blocking Cookies

If you disable or block cookies, some features may not work:

❌ Cannot stay logged in
❌ Language preference not saved
❌ Dashboard customization lost
❌ Some pages may load slowly
❌ Less personalized experience

Essential cookies cannot be disabled as they’re necessary for the website to function.

9. Do Not Track Signals

Some browsers have a “Do Not Track” (DNT) feature that tells websites not to track you.

Our Position:

• There is currently no industry standard for DNT implementation
• We do not respond to DNT signals at this time
• If a standard is established, we will update this policy accordingly

Alternative: Use the cookie management options in Section 7.

10. Cookies for Logged-In Users

When you log in to your iTracker account:

Additional Cookies Store:

• Your account ID (encrypted)
• Session token for security
• Recent vehicle tracking history
• Dashboard preferences
• Notification settings

Security:

• All sensitive data is encrypted
• Session expires after 30 minutes of inactivity
• Automatic logout on browser close (if selected)

11. Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect data from minors through cookies. If you believe a child has accessed our site, please contact us at info@itracker.com.bd.

12. Changes to This Cookie Policy

We may update this Cookie Policy to:

• Reflect changes in technology or cookies we use
• Comply with legal requirements
• Improve transparency and clarity

How You’ll Be Notified:

• Updated policy posted at itracker.com.bd/cookie-policy
• “Last Updated” date changed at the top
• Email notification for major changes (logged-in users)

Continued use of our website after changes means you accept the updated policy.

13. Your Rights

Under data protection laws, you have the right to:

✓ Know what cookies we use and why
✓ Access data collected through cookies
✓ Withdraw consent for non-essential cookies
✓ Delete your data (subject to legal retention requirements)
✓ Opt out of marketing cookies

To exercise your rights: Email info@itracker.com.bd

14. Cookie Consent Banner

When you first visit www.itracker.com.bd, you’ll see a cookie consent banner:

Your Options:

• Accept All: Allows all cookies for the best experience
• Reject Non-Essential: Only essential cookies will be used
• Customize: Choose which cookie categories to allow

Your choice is stored in a cookie (ironically!) so we remember your preference.

15. Contact Us

For questions about our use of cookies:

Email: info@itracker.com.bd
Phone: +880 1711-405405
WhatsApp: +880 1833-301333

Mailing Address:
IFAD Information & Technology Limited (iTracker)
Attn: Privacy/Cookie Inquiries
Sonartori Tower, 13th Floor
80/14-A Mymensingh Road (12 C/A)
Dhaka 1000, Bangladesh

Response Time: 3-5 business days

How to Opt Out of Common Tracking

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Facebook Ads: Facebook Settings → Ads → Ad Preferences
• All Marketing Cookies: Use our cookie banner to reject non-essential cookies

Related Policies

For more information about how we handle your data:

• Privacy Policy: itracker.com.bd/privacy-policy
• Terms & Conditions: itracker.com.bd/terms-conditions
• Data Protection: privacy@itracker.com.bd

Legal Compliance

This Cookie Policy complies with:

• ICT Act 2006 (Amended 2013) – Bangladesh cyber law
• Digital Security Act 2018 – Online data handling
• GDPR – For European visitors (where applicable)
• ePrivacy Directive – Cookie regulations

This Cookie Policy is part of our Terms & Conditions and Privacy Policy. By using our website, you consent to cookies as described in this policy.

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